Privacy Policy

Milk Bar Marketing (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Milk Bar Marketing is a boutique digital marketing agency based in Doncaster East, Victoria, Australia, providing marketing services including social media management, web design, digital advertising, and consulting.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name and contact details (phone number, email address, business address)

• Business information (ABN, business name, industry)

• Social media account details (for management purposes)

• Payment and billing information

• Website usage data (cookies, analytics)

• Any other information you voluntarily provide via email, forms, or during consultations

3. How We Collect Personal Information

We collect personal information when you:

• Contact us via our website or social media

• Subscribe to our newsletter

• Engage our services or request a quote

• Communicate with us via email or phone

• Use our website (via cookies and analytics tools)

4. Why We Collect Your Information

We collect your personal information to:

• Provide you with our marketing services

• Communicate with you about your project or enquiry

• Issue invoices and process payments

• Improve our services and website

• Comply with our legal obligations

5. Disclosure of Personal Information

We may share your information with:

• Trusted third-party service providers (e.g., hosting providers, payment processors, analytics tools)

• Regulatory authorities or law enforcement if required by law

• Other parties with your consent

We do not sell or rent your personal information.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure systems, encryption, and access controls.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if needed. To do so, please contact us using the details below.

8. Cookies and Website Tracking

Our website may use cookies and third-party analytics tools (such as Google Analytics) to enhance your browsing experience and collect usage data. You can disable cookies via your browser settings.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.

11. Contact Us

If you have any questions, concerns, or would like to make a privacy complaint, please contact:

Milk Bar Marketing
Doncaster East, VIC 3109
📧 [email protected]

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.